Wednesday, January 6, 2010

Dear Voucher!

Today, America's most on time airline took a dip. It was not a good day for Hawaiian Airlines due to the unexpected delays caused by a bird strike in the Sacramento airport. (See previous post)

After spending about 4 hours in a Quality Inn near the airport, we are back at the airport to board the 1am flight to Honolulu. We are excited and slightly anxious. Prayer has been our anchor in this trip and will continue to be.

Inconveniences almost always earn perks and compensations.  Customer satisfaction is big in every avenue of business, hence today we received the most vouchers ever in our entire life. Meal vouchers, hotel vouchers, and future flight discount voucher. The future flight discount voucher is perhaps the most useless for a tourist visiting Hawaii but obviously has the most value. $300 of flight voucher is no joke but I am not sure how the voucher is going to be a perk for us. Ajo has decided to write a letter to the "customer advocate" when we return. We are not sure if such a title or a person exist and what his duty entails. Perhaps our letter should be addressed: Dear Voucher.

Today has been a day of the "most" "first" and the "least"

1) The most vouchers we have ever received
2) The most wait time at a terminal
3) The most number of meals we have consumed at the airport ever
4) The least time we have spent at a hotel room
5) The first time we have seen an aircraft being worked on infront of us

It is nearly the boarding time. So aloha/adios/goodbye.

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